Work
A selection of work I've led across product, design, and platform — each framed by the problem, the decisions behind it, and the impact it drove.
Intuit
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Intuit 2024 – PresentFrom days to seconds: agentic data scraping
Fragile screen-scraping scripts broke whenever a provider's website changed, cutting customers off from their data. I led the work to prove — then ship — AI agents that scrape adaptively, taking fix time from days to seconds.
Days → seconds ~95% accuracy 20 providers in production ~$10M opportunityRead case study → -
Intuit 2024 – PresentQuick search: one box, one click
In the old platform you had to know exactly where to look — often 2–3 separate search bars per tool. I consolidated it into one combo search that reaches any entity in a single click, or zero clicks from the keyboard.
6 clicks → 1 Keyboard-only: ⌘K ⌘V Many bars → oneRead case study → -
Intuit 2024 – PresentIDX Agent: one front door to a sprawling platform
Knowledge and tooling were scattered across 50+ internal tools, and teams were each building their own agents. I led IDX Agent — a single conversational front door that answers questions, runs actions, and hands off to other agents.
300+ repos indexed 50+ tools → one chat Agent-to-agent orchestration Evals: weeks → daysRead case study → -
Intuit 2024 – PresentIDX Studio: rebuilding the platform
IDX's internal tooling was scattered across DASH and a sprawl of standalone tools. I set the vision for a unified platform, drove alignment, and led the build of IDX Studio: one modern home for everything.
20+ tools unified Live in <2 months Vision → production Workflow-based UXRead case study →
Palo Alto Networks
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Palo Alto Networks 2023 – 2024Prisma Cloud's first AI Copilot
In 2023, at the dawn of the AI wave, I led the UX for Prisma Cloud's first AI Copilot — an LLM agent that lets security engineers investigate and fix cloud risks in plain language. The hard part wasn't the model; it was designing AI a skeptical security team would trust.
First-of-its-kind (2023) Shipped to GA Validated with CISOsRead case study → -
Palo Alto Networks 2023 – 2024Building a customer research program from zero
I joined to find a UX team with no customer contact at all. So I built a design-partnership program from scratch — a standing line to CISOs and security engineers that became the validation backbone for our biggest bets.
0 → standing program ~12 enterprise partners Fed the AI Copilot + redesign Team upskilled to run itRead case study → -
Palo Alto Networks 2023 – 2024Prioritizing actionability over alert volume
Security teams were drowning in vulnerability lists where everything was flagged critical. I led a redesign of Prisma Cloud's asset inventory around what you can actually fix — turning a sea of red into a ranked, actionable plan.
5,000 vulns → 72 that matter Patchable, pre-filtered Grounded in CISO researchRead case study →
Intuition Robotics
An AI care companion for older adults. ElliQ is a voice-first AI companion by Intuition Robotics that helps older adults live happier, healthier, more connected lives — reducing loneliness through daily conversation, wellness check-ins, and staying in touch with family.
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Intuition Robotics 2019 – 2022Doubling down on conversation
User data showed conversation — not games or utilities — drove ElliQ's engagement. I refocused half the roadmap on it and grew engagement 58%.
+58% engagements +120% time well spent 50% of roadmap refocusedRead case study → -
Intuition Robotics 2019 – 2022Building video calling from 0→1
Older adults needed to stay connected — and partners wouldn't buy without it. I shipped messaging, then built video calling from scratch for a multi-device product, unlocking a $1M deal and 5x growth.
$1M deal closed 5x user growth Video calling MVP in 3 monthsRead case study → -
Intuition Robotics 2019 – 2022From guilt to good mornings
Contacts weren't engaging with one-click 'send a message' prompts. Through message-framing experiments — and knowing when to walk away from what 'worked' — I lifted conversion from under 1% to nearly 5%.
<1% → ~5% conversion 5x+ lift Qual + quant researchRead case study →